Returns & Refund Policy
We are committed to delivering products of exceptional quality.
Due to the nature of coffee as a fresh consumable product, returns and exchanges are generally not accepted once an order has been delivered.
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.
To help us assist you efficiently, we may request photographs of the package or product condition.
Refunds, where applicable, are issued to the original payment method.
Café Nueve reserves the right to decline refund requests that do not meet the conditions outlined above.
For any concerns regarding your order, please contact: